2013年7月18-23日，SM中国的的6位经理级以上管理层员工作为第四批的培训学员圆满完成了为期6天5夜的培训。2013年8月15-21日，第五批6位学员为期7天的培训也顺利展开并结束。

6-7天的培训和经历让全体受训员工印象深刻，除了商场规模和丰富多彩的“Mall”生活方式给大家带来的视觉震撼，更多的是先进规范的管理给大家带来的冲击和体会。全体参训员工一致表示受益良多，并明确表示会将所学知识应用到今后的工作中去，更加努力地工作与SM共同发展成长。本次培训也给菲律宾和中国的同事提供了一个很好的沟通机会，增进了彼此的交流，互通有无及促进今后的工作往来。

 

 

 

 

 

 

 

 

 

 

 

 

学员反馈

 

As a member of SM Group, I think we should summarize experience from this training and seriously learn the sprit of service to improve our service and promote our corporation image. I already worked in SM China for 13 years and will working here until I’m old. Because I am proud of our SM Group!

作为SM的一员，我们应该把这次培训所学的知识和服务意识真正用到我们的工作中去，以提升我们的企业形象。我在SM中国工作了13年，我会继续在SM工作到老！因为我为SM感到自豪！

--Ms Connie Kang/Fin Mgr（SAP）-XMHQ

 

With the touchdown in Manila airport, my heart are beating faster as I have expected this moment for more than 7 years since I joined SM. This trip not only inspired me of thinking SM as my second home, but enhance my sense of ownership as well.

当飞机在马尼拉机场降落，我的心跳不由自主地加快，因为这一刻自我加入SM以来已经期盼了7年多。这一次的旅程不但增强了我的主人翁精神，同进也更坚定地把SM当成自己的第二个家。                                                                      　　                           --Mr. Jason Wang/HRM-SMCH

 

How successful SM Group in Philippines you could not  image unless you have ever been there! I am deeply proud of being a member of SM Group and confident of SM Development  in China and will grow with SM.

只有亲眼看到了，你才知道SM集团在菲律宾有多成功！作为SM集团的一员我觉得非常自豪，并且对SM未来在中国的发展充满信心，我将与SM共同成长！            

--Ms Shirley Ruan/HRM-SMJJ

 

It’s a very good experience visiting SM malls in Manila. There are more uncommon and amazing business such as real ice skating rink, clinic, lazy boy cinema, skygarden in Manila malls than those in China malls.

这是一次难得的学习机会，在菲律宾我们可以看到很多在中国商场里少见的而又令人惊讶的业态，如真冰溜冰场，诊所、懒人电影院、空中花园等。

--Ms Sarah Gong/Asst. Legal Manager-XMHQ

 

During the training, we experienced SM group's various businesses, the development situation in the Philippines, its strong and healthy brand image is very popular among the nation. This help me understand more of SM group and its development, meantime I got many useful information/thoughts in Marketing.

通过这次培训，我们感受到了SM集团的各大业务模块及其发展态势，以及在菲律宾强大的的品牌形象。这增进了我对公司的理解，同时也获得了许多关于企划工作方面的信息和知识。

--Ms Eva Zhou / Marketing Manager-SMLS

 

I had a more direct and comprehensive understanding of SM Group after the training to Manila. SM group is a huge business empire with great reputation in Philippines, taking the leading position of 4 core business, I believe that the future development of SM China will be promising. 通过这次培训，对整个SM集团有了更直接和全面的理角，我们集团在菲律宾的巨大影响力及四大主营业务在菲律宾的领先地位，让我们有理由相信SM在中国的发展也充满着希望。                                                               --Mr. Justice Wu / Systems Manager-XMHQ

 

Thanks for providing the opportunity to visit Manila Head Office and learn the experience from them. Though the weather was not really good during these days, we still had a good time there. Thanks again for your warm reception and accompany. SM Group in Manila is such a powerful business empire with good quality and work atmosphere, which is the role model for us to continuously learn and make greater progress.

非常感谢公司提供机会让我们到总部参观学习。尽管培训期间天气欠佳，但在总部HR及相关同事的周到安排及一路陪同下，我们了解到公司在马尼拉的基本情况以及公司在马尼拉的积极氛围和强大的力量，这些都是我们不断学习与进步的榜样。这一次的旅程让我们倍受鼓舞与感动！再次感谢！                                                                               --Mr. Tomy Wu/Asst. Systems Mgr-XMHQ

 

We experienced the business position of SM group in Philippines during the training, and understand the reasons of the first 3 words for a kid is “Papa”, “Mummy” and “SM” since many Philippine people grow with SM., but all areas are always kept so clean though the foot traffic are all very large in all our visiting malls. Strong and powerful guards, young  and beautiful cleaners all gave me a deep impression. People do not litter and cooperate with mall security check well, operations management are all in standard.

通过这次培训、参观、学习，感受到SM在菲律宾的商业地位，真正体会到菲律宾小孩最早会说的三句话“爸爸”、“妈妈”、“SM”的含义---很多市民从小就在SM长大的；参观的几个商城尽管人流量很大，但地板保持的非常干净；保安高大威武、保洁年轻漂亮；市民不乱丢垃圾并非常配合商场检查，营运管理很规范  .                                                                        ---Mr. Martin Wu /CRS Mgr-SMXM    

 

I had imagined a lot before I reached Philippines. The management of all aspects are all in order and integrated. The grooming and appearance of cleaner and guard are all very outstanding, and always ready to serve every customer all the time. All of these proved to us that the worry of security in Philippines is unnecessary, SM can provide a secure and comfortable environment for each comer. 

未到菲律宾之前对公司想象很多，身临其境之后才真正感受公司的管理很到位， 保安，保洁精神面貌非常好，服务意识很强，虽然听说菲律宾有安全问题，但到SM商场通过保安，工作人员的管理让人感觉安全，舒适。                                                                                      --Mr. Bill Chen/CRS Manager-SMLS

After the visit to Philippines, I‘ve learnt that SM is not only a shopping mall，moreover, SM shares the public the style of living, which has been blended in Philippine's life. We are now expecting the SM China will become what SM presents in Philippines， I am so proud of being a part of SM China and will contribute my efforts on the expanding of SM in China.

通过这次培训，我才真正理解了SM不只意味着购物广场，SM带给公众更多的是一种生活方式，并已深深地融入了菲律宾人的生活。我们期待着未来的某一天里，SM中国能像在菲律宾那样呈现在人们面前。作为SM的一员，我感到自豪并将更加努力工作，为SM的发展贡献自己的一份力量。

--Ms Amanda Liu / Asst. Leasing Mgr-SMLS

 

When I really placed myself in these large-scale malls like Mall of Asia, North Edsa and Magamall, shuttled through the never-ending crowds, I can really experienced the success and huge of SM Group and a strong sense of pride well up in my heart.  The careful and detailed service from cleaner, guard and mall managements were all affect us a lot everywhere and all the time.

当我置身于亚洲商城和Magamall这些大型的SM购物广场，穿梭于川流不息的人潮中时，我才深刻地感受到SM集团的强大和身为SM的一员的由衷自豪。不论是保洁保安人员，还是商场的管理人员，细致入微的服务理念无时不刻地感染着我们。这一次的培训对我们来说，是一次视觉听觉乃至嗅觉等各方面的全方位冲击。

--Ms Ever Zhang/ Training Mgr-XMHQ

 

Short-term kiosks are beautifully decorated, and security guards' spiritual outlook is well presented. In addition, the high-grade office looks excessively clean and tidy. Furthermore, the mall owns a large number of consumers, equipped with various amusements concepts and sufficient parking space.

短期中岛装修都很漂亮，保安精神面貌非常好，办公室非常高档，整洁，每个商场人气都很旺，业态很丰富，吃喝玩乐应有尽有，停车场的车位也很充足。

--Ms Sally Hu / Leasing Manager-SMCH